I finally got a response from the Los Angeles Better Business Bureau. ZooZ Transportation failed to respond to my complaint. As such, the BBB has given them an F rating:
Here is the response from the BBB:
In the absence of any response from the company this complaint despite our two requests to them, we are closing our file on this complaint.
This unanswered complaint will become part of the information we report to the public on this company for the next three years. Should any government agency request our files on this company, your complaint will also be included.
If you have settled this complaint directly with the company, would you please email us to let us know that, as well as any other comments you might have. Your help in doing this is important to ensure that our report to the public on this company is accurate.
Thank you for using the Better Business Bureau.
Hopefully this will help deter any future customers from using their service.