My wife originally sent out quote requests to a number of companies. A company called Mainline Moving and Storage called her back. They had her walk through the house and tell them what we had so they could provide the estimate. She went through every room with them on the phone and told them everything that was in each room.
They gave her an estimate of $2,400.00 and told her it would not exceed their estimate. If you look at the Mainline Moving and Storage company linked above, their website even says:
We offer a “BINDING-NOT-TO-EXCEED” the estimate contract that covers all expenses up front. There are no hidden charges. All of the fuel surcharges, taxes and tolls are included. This is the best way for the customer to know exactly what your total moving costs are and offers you the comfort of knowing everything up front.
This is a lie (or extremely misleading at best). The actual contract said that it would cost $0.60 per pound regardless of what was estimated. We’ll get to that part later.
You may be asking yourself, “what does Mainline Moving and Storage have to do with ZooZ Transportation?” That is a good question. I am still not clear on what the relationship is between the two companies, but there is definitely something there. They have the exact same voicemail greeting and none of my voice mail messages were returned by Mainline M&S.
If you look at the owner of the zooztransportation.com domain, you’ll see (as expected):
Registrant: zooz transportation 12450 burbank blvd p162 valley village, California 91607 United States
However, the owner of zooztransportation.net is:
Registrant: mainline transportation 1830s ocean drive apy1206 hallandale, Florida 33009 United States Administrative Contact: socher, joshua email@example.com
Of course, if you look on the ZooZ Transportation website (and the Better Business Bureau), they are listed at an address in Rock Springs, Wyoming. Looking back, if I had noticed how shady this whole organization appears, it should have set off serious warning sirens.
At any rate, we signed the contract and scheduled the move for February 10th, 2011. We also hired them to pack all of the items in the kitchen. With the contract signed, we started packing up the rest of our house.
Here is our original contract. I’ve highlighted our so called “BINDING-NOT-TO-EXCEED” section: